Terms & Conditions

1. Accounts & Registration

  • Provide true, accurate details (name, email, etc.) when registering. Update info promptly if it changes (e.g., new shipping address for heel orders).
  • You’re responsible for your account password—do not share it. Contact us immediately if you notice unauthorized activity (e.g., unrecognized sandal purchases) to lock your account.

2. Orders & Payment

  • After placing an order and completing payment, we’ll review it (check stock: e.g., heel sizes, sandal styles, flat colors) within 2 business days. Orders take effect once approved and shipped.
  • Prices are confirmed at checkout. We accept international credit cards, PayPal, etc. Failed payments require info verification; unpaid orders are canceled automatically after timeout.
  • No cancellations for personal reasons after order confirmation (unless out of stock). Forced cancellation incurs an 8% fee of the order value (covers preparation: e.g., heel packaging, sandal size sorting).

3. Products & Shipping

  • Product info (heel height, flat material, sandal sole type) follows the product page. Minor differences (e.g., heel height 0.5-1cm variance, sandal color slight offset from lighting) are normal. Check size charts or contact us before ordering.
  • Shipping follows our Shipping Policy. Provide a complete delivery address (house number, phone number). Our operation address (1882 TAYLOR AVE, EAST POINT, GA, 30344) is not for delivery. A $7 re-shipping fee applies for returns/late delivery due to wrong addresses.

4. Returns & Exchanges

  • Heels/Flats: 25-day free returns (unused, no wear marks; original boxes intact); 12-day free exchanges for quality issues (e.g., broken heel straps, flat sole defects).
  • Sandals: 30-day free returns (unused, no scuffs on soles; tags attached); 15-day free exchanges for quality issues (e.g., loose sandal straps, sole peeling).
  • Personal reasons (e.g., wrong heel size, sandal style regret) require you to cover return shipping. Exchanges for “change of mind” are not allowed.

5. Liability & Updates

  • We’re responsible for product quality but not liable for: heel damage from improper use, flat wear from rough surfaces, or sandal issues from ignoring care instructions.
  • We may update these terms for operational needs. Updates are posted on our site—continuing to shop means you accept the new terms.