Return & Exchange Policy

1. Eligibility & Requirements

Item Type	Return Window	Exchange Window	Key Rules
Heels	25 days post-delivery	12 days post-delivery	Unused (no heel scuffs); original box + foam inserts intact
Flats	25 days post-delivery	12 days post-delivery	No wear on soles; tags/packaging included
Sandals	30 days post-delivery	15 days post-delivery	Unscuffed straps/soles; original dust bag/box present

Quality issues (e.g., broken heel straps, loose flat soles, peeling sandal linings) need clear photos/videos for verification.
Wrong/missing items require order screenshots + product comparison photos (mark errors like wrong shoe size).

Apply: Email sorrels-atom-1z@icloud.com with your order number, item type (e.g., "nude heels"), reason, and proof (if needed).
Review: We’ll reply with results in 2 business days. Approved requests get a return address (our East Point hub: 1882 TAYLOR AVE, EAST POINT, GA, 30344, or nearby warehouse) + a unique return ID (mark on the package).
Ship Back: Send items within 7 days (use original packaging for heels to avoid deformation).
Finalize: We inspect within 3-5 days. Qualified exchanges ship in 48 hours; refunds process in 3-5 business days.

Quality/wrong items: We cover round-trip shipping (reimburse up to $25 via logistics receipt).
Personal reasons (e.g., wrong heel size, sandal style regret): You pay return shipping. A 5% fee of the item’s original price applies to returns (covers packaging loss).
Ineligible items: If items show use (e.g., heel scuffs, sandal sole wear), returns/exchanges are refused—you cover return shipping.