FAQ
1. Sizing & Fit
Q: How to choose the right size for heels, flats, or sandals?
A: Each product page has a size chart (with foot length, width references). For heels: If you’re between sizes, size up (for comfort). For flats/sandals: Choose your usual size—they fit true to standard US shoe sizes. Email us with your foot measurements for personalized advice.
Q: Are the sandals true to width? I have wide feet—will they fit?
A: Most sandals have a medium width, but we note “wide-fit” on relevant pages. For wide feet, we recommend checking the “width” section in the size chart or choosing wide-fit styles if available.
2. Care & Material
Q: How to clean and maintain heels (e.g., leather or synthetic)?
A: Leather heels: Wipe with a damp cloth; avoid water. Synthetic heels: Use mild soap + water. For both, store in the original box to prevent deformation.
Q: Can the flat soles be replaced if they wear out?
A: Our flats use durable rubber soles, but we don’t offer sole replacement. Contact us for care tips to extend sole life (e.g., avoid rough surfaces).
3. Orders & Shipping
Q: Where do you ship from, and how long does delivery take?
A: Orders ship from our East Point, Georgia hub (1882 TAYLOR AVE, EAST POINT, GA, 30344) or nearby warehouses. 3-5 days to U.S./European core areas; 7-10 days to remote regions—we ship to 90+ countries.
Q: How to track my shoe order (e.g., a pair of heels)?
A: A tracking number is sent to your email after shipping. Check status in “My Orders” or via carriers like DHL/USPS.
4. Returns & Exchanges
Q: Can I exchange a wrong-size pair of flats for a different size?
A: Yes—within 12 days of delivery, as long as the flats are unused (no wear on soles) and in original packaging. You cover return shipping; we send the new size for free.
Q: What if my sandals have a broken strap (quality issue)?
A: Contact us within 15 days with photos—we offer free returns/exchanges and cover all shipping costs.
5. Other Questions
Q: Do you offer bulk discounts for sandals (e.g., for a boutique)?
Q: When restock out-of-stock heels (e.g., nude stilettos)?
A: Popular styles restock every 2-3 weeks. Use the “Notify Me” feature on product pages to get alerts.